Shipping & Returns
Deliveries are only possible to delivery addresses in Germany, Austria, Switzerland, Liechtenstein, Luxembourg, Netherlands & Belgium.
Delivery:
Food cures Germany: Monday - Thursday
Food cures Austria, Netherlands, Luxembourg: Monday - Wednesday
Food cures Switzerland & Liechtenstein: Monday, Tuesday & Thursday
Juice cures & individual Germany: Monday - Friday
Juice cures & individual Austria, Netherlands, Belgium Luxembourg: Monday - Thursday
Juice cures & individual Switzerland & Liechtenstein: Tuesday & Thursday
Please note:
Our team always endeavors to process all orders promptly and to adhere to the specified shipping time. We ask for your understanding if there are delays in individual deliveries.
Your order will usually be prepared and dispatched within 1-2 working days. Delivery then takes place within a further 1-2 working days, depending on the shipping service provider, over whose delivery time we unfortunately have no influence.
The actual shipping time in Germany is usually 1-2 working days - for deliveries to NL, CH or AT usually 3 working days.
Please note that we cannot influence the delivery of parcels. If there is a delay of more than 5 working days, please contact our Happy Service Team and we will find a solution together.
Standard shipping Germany:
Deliveries within Germany cost €4.95 incl. VAT. Usually ready for dispatch in 1-2 working days. Standard shipping for Skyr and ready mealswithin Germany costs 9,95€ incl. VAT.
Express delivery Germany:
Express deliveries within Germany cost €9.95 incl. VAT (order by 12 noon).
*Express delivery Germany: DPD delivery on Saturday not possible.
Free shipping Germany:
Orders over a value of 100€ are free of shipping costs within Germany (ready meals, skyr drinks & food cleanse or bundles containing these products are excluded). Usually ready for dispatch in 1-2 working days.
Orders of ready meals, skyr drinks & food cleanse, or bundles containing these products are free of shipping costs from a value of 100€. A dry ice surcharge of €3.50 will be charged.
Standard shipping Austria:
Deliveries to Austria cost €7.95 incl. VAT. Usually ready for dispatch in 1-2 working days.
Deliveries to Austria ofready meals, skyr drinks & food cleanse or bundles containing these products cost €9.95 incl. VAT. Usually ready for dispatch in 1-2 working days.
Free shipping Austria:
Orders from a value of 120€ are free of shipping costs within Austria(ready meals, skyr drinks & food cleanse or bundles containing these products are excluded). Usually ready for dispatch in 1-2 working days.
Orders ofready meals, skyr drinks & food cleanse, or bundles containing these products are free of shipping costs from a value of 200€. A dry ice surcharge of €3.50 will be charged.
Standard shipping Switzerland:
Deliveries to Switzerland cost 9,95CHF incl. VAT. & customs duties. Usually ready for dispatch in 1-2 working days.
Free shipping Switzerland:
Orders from a value of 210CHF are free of shipping costs within Switzerland(ready meals, skyr drinks & food cleanse or bundles containing these products are excluded). Usually ready for dispatch in 1-2 working days.
Orders ofready meals, skyr drinks & food cleanse, orbundles containing these products are free of shipping costs from a value of 210CHF. A dry ice surcharge of 3.50CHF will be charged.
Standard shipping Netherlands & Belgium:
Deliveries to Holland cost 7,95€ incl. VAT. Usually ready for dispatch within 1-2 working days.
Deliveries to the Netherlands ofready meals, skyr drinks & food cleanse, or bundles containing these products, cost €9.95 incl. VAT. Usually ready for shipment in 1-2 working days.
Free shipping Netherlands & Belgium:
Orders over a value of 120€ are free shipping to Holland & Belgium (ready meals, skyr drinks & food cleanse, or bundles containing these products are excluded). Usually ready for dispatch in 1-2 working days.
Orders ofready meals, skyr drinks & food cleanse, or bundles containing these products are free of shipping costs from a value of 200€. A dry ice surcharge of €3.50 will be charged.
Standard shipping Luxembourg:
Deliveries to Luxembourg cost 9,95€ incl. VAT. & customs duties. Usually ready for dispatch in 1-2 working days.
Free shipping Luxembourg:
Orders over a value of 200€ are free shipping to Luxembourg (ready meals, skyr drinks & food cleanse, or bundles containing these products are excluded). Usually ready for dispatch in 1-2 working days.
Orders ofready meals, skyr drinks & food cleanse, or bundles containing these products are free of shipping costs from a value of 200€. A dry ice surcharge of €3.50 will be charged.
Cancellation policy:
All our orders are forwarded very quickly to our shipping team. If you wish to cancel your order, this must be done within the first 15 minutes, otherwise the order process may already be too advanced.Please send us a message to order@livefresh.de or use our contact form with the subject "Stornierung".