FAQ

We look forward to receiving your juice order. Only in exceptional cases is it the case that an order is not received.

What often happens is that the order confirmation in the spam folder folder. Be sure to check there!

Unfortunately, we cannot accept orders by phone or e-mail.

You can order our products from the comfort of your own home in our online store order. 

You can also find our products offline in selected supermarkets.

Unfortunately, it is currently not possible to schedule orders with us.

If your order is still not yet processed been processed, we can gladly accept your shipping address update it.
Please contact our Happy Service and let us know your new address. 

food cleanseUnfortunately not!

juice cleanseYes of course!
Enter as delivery address simply enter your Packstation as the delivery address. 

And very important: The postal number should not be forgotten. This is entered in the "Company" field.

Please contact our Happy Service and we will update your e-mail address.

Please note, if you have paid with KLARNA invoice, please also contact the Klarna customer serviceso that your invoice is also sent to your updated e-mail address. 

Unfortunately completed orders cannot be changed. be made.

Our products are from right of withdrawalas they are perishable goods. We ask for your understanding. 

As a rule (depending on the destination country) your order should arrive within 2-3 working days with you. As soon as your package leaves our warehouse, you will also receive a shipping confirmation with a tracking link.

According to your tracking, the parcel has been delivered - but you are still thirsty because you have not received a juice delivery? :o

Please contact our Happy Service via our contact form and we will take care of your request. 

According to your tracking, your parcel is nowhere? Please contact our Happy Service

via our contact form and we will take care of your request.

If your order is still not yet processed we can update your shipping address.

If your parcel is already on its way, it will unfortunately be a little more complicated.

But don't worry - we will find a solution for every problem. Please contact our

Happy Service.

We use dry ice to keep your order fresh and frozen.

Dry ice is condensed carbon dioxide (CO₂)
with a temperature of approx. -80 °C. It is an ideal way to keep a cool
temperature for the transportation of frozen products. In
our case, we prepare our boxes with sufficient dry ice to keep them
for at least 36 hours. Nevertheless, dry ice can be quite
dangerous and it is important to take some safety measures when handling it.
with it