Wir haben Anfang März 2019 nachgefragt*: Beinahe 300 LiveFresh-Kunden haben unsere Qualität anonym** bewertet und helfen und unterstützen uns bei unserer Juice Revolution: Gesunde Säfte für jeden Tag.
Unser Anspruch trägt Früchte: Unsere Säfte schmecken unseren Kunden nicht nur, viele trinken sie ganz bewusst, um nachhaltig gesunden Lebensstil mit Genuss zu leben. Und jedes kritische Feedback nehmen wir zudem transparent als Ansporn auf, uns zu verbessern - und zeigen hier unsere Lösungen auf.
Aber lest selbst nach und vergesst nicht unsere LiveFresh Geschichten ganz unten!
The taste test - what do we do well?
It is always exciting to hand over your own project and have it evaluated by strangers. Do we live up to our own standards?
How good do LiveFresh juices taste?
Our cold-pressed juices made from 100% fruit taste good - 79.8% of our customers give us 5 out of 5 stars, closely followed by 4 stars. In our survey, we did not rate individual juices, but the LiveFresh overall quality.
Would you buy our juices again?
The majority of our customers would LiveFresh again or are considering doing so: 69.3% said they would be very likely to buy again (5 out of 5 stars), followed by 19.1% who would be very likely (4 out of 5 stars).
We are delighted with the positive feedback - please recommend us to others!
Where are we now and where do LiveFresh where do we want to go?
How are we perceived? Almost more exciting than looking at your own product is the way others look at you: What do others actually think about us?
What do LiveFresh stands for?
Thank you for your appreciation: 100% natural juices without additives and our special HPP production process are the most important reason for the majority of our customers to buy our juices.
Almost 90% of our customers associate us with natural ingredients without any additives or added sugar (88.7%), followed by the gentle HPP pressing process (67.2%), own production and personality (42.6%) and superfoods and innovation (23.8%).
In fact, in LiveFresh products really only contain what it says on the label: 100% fruit or vegetables. Nothing else. From cold pressing instead of pasteurization. And it will always stay that way.
Why are you on LiveFresh come to your attention?
What motivates our customers to come to us? What is important to our customers? Two things in particular unite our customers: health awareness combined with the natural LiveFresh taste.
A healthy lifestyle and outstanding freshness are therefore at the top of the list of reasons why our customers come to us. These are topics that we want to continue to promote with high-quality products and helpful content in order to spread a sustainable, healthy and enjoyable lifestyle around the world.
Feedback and criticism: What can we do better?
All that glitters is not gold - of course we were also shown potential for improvement. We have asked and show solutions here, some of which have already been implemented or are in development.
Feedback 1: Why are there no green juices at LiveFresh?
Some customers asked whether we had any green juices or - with a twinkle in our eye - whether we had any low-carb juices. Don't panic, we are quick and find a solution for both immediately.
Our new LiveFresh wellness juices
Currently our new Wellness juices including green juices with fewer carbohydrates than pure fruit juices.
We recommend Green love based on kale with ginger, apple and lime or Green feelinge with a spinach base and apple and moringa. Just try it!
Our other fruit-based wellness juices with special micronutrients thanks to superfoods also offer numerous health benefits with the usual natural taste and no additives.
Feedback 2: Service and delivery
Whether it's dropped off at the neighbor's or other service problems: to prevent delivery and service problems, we are expanding our service and logistics team and have hired DHL in addition to DPD. From April, every customer can now choose which delivery service they would like our LiveFresh juices. We apologize for any inconvenience caused and will endeavour to respond to individual feedback personally in the course of this week**.
Unfortunately, we cannot deliver to the whole of Germany personally - but we hope that with the new selection you will get the best service and the best courier in your region!
The plastic question: Why don't you use glass bottles?
Some customers are bothered by our plastic bottles and suggest glass bottles for environmental protection. Unfortunately, however, we cannot use glass bottles. Due to the high pressure that HPP process the glass would be shattered.
Our solution: We are already working on a solution in our development department, because for us too, a healthy lifestyle and sustainability go hand in hand. This year, we are working flat out to develop more environmentally friendly packaging. We look forward to any relevant tips and experiences!
We have already improved the juice boxes: they are now more stable and more environmentally friendly.
What stories bring our customers to us?
We knew in advance that some of our customers have very special stories that lead them to us, so we asked them.
Because behind LiveFresh because of the health benefits of cold-pressed juices, especially those from Pomegranate juicenumerous recovery stories. But also the company history itself or the personal backgrounds of some of the investors - behind LiveFresh There is much more lifeblood, destinies and dreams behind juices than you might think...
The stories of our customers
We will soon be sharing our company history in color and sound - we are already letting our customers have their say*** and will soon follow with more detailed stories:
Axel about his change of diet with LiveFresh:
"I'm a fan of Asia and ginger. At the beginning of 2018, I changed my diet, worked on the quality of my sleep, started exercising again and lost 18 kg. In search of great food, fresh and with lots of power, I ended up with you and now have a Shot subscription."
Anja about her daily struggle for LiveFresh juices & shots ;)
"I have fromLiveFresh through my neighbor, who gave me a few shots and a juice when I had a terrible cold, and what can I say, I felt so much better after drinking 2-3 shots in one day! As a result, I've ordered two shots and the delicious orange juice from you myself and it's really done me good! I love the shots and the orange juice! I would like to order more often, unfortunately my boyfriend drinks half of it and that's a bit expensive;)"
Stephanie about her LiveFresh-discovery:
"I was shocked when I realized that pretty much no "juice" on the supermarket shelves is actually juice, so I went on a search and did some research online. That's how I came to you. 😀“
Do you have a LiveFresh-story?
What do you think LiveFresh? What story led you to us? Tell us more and write to us. We look forward to your feedback!
* This survey is explicitly neither a scientific study nor a product evaluation, but a survey for internal purposes. We are disclosing it transparently because we want to develop together with our customers.
** The survey was anonymous. Only participants who expressly agreed to be contacted and left their e-mail address could and can be contacted.
*** Of course, we obtain express written consent for the publication of quotes.
